Privacy Policy
This Privacy Policy explains how Non Emergency Medical Ride LLC collects, uses, protects, retains and discloses information when people use our website, request non-emergency medical transportation, contact our team, or otherwise interact with our services.
Information You Provide
Contact information, ride details, patient weight, mobility needs, dates, locations and messages you choose to submit.
Security Safeguards
We use reasonable safeguards and encrypted web connections where supported, while avoiding unsupported security claims.
Privacy Requests
Depending on applicable law, you may have rights regarding access, correction, deletion or certain processing activities.
Who This Privacy Policy Applies To
This Privacy Policy applies to information handled by Non Emergency Medical Ride LLC through this website and through direct communications connected to our non-emergency medical transportation services.
Non Emergency Medical Ride LLC is registered in Montana and has its head office in Montana. Our California operation includes a base serving Los Angeles County, California.
The policy covers website visitors, passengers, family members, caregivers, healthcare-facility contacts, people requesting transportation for another person and others who communicate with us about a ride or our services.
Information Related to Transportation Requests and Website Use
The information we receive depends on how you interact with us. We aim to collect information that is reasonably relevant to reviewing, arranging, communicating about and documenting a transportation request.
| Category | Examples | Why It May Be Used |
|---|---|---|
| Identity & Contact Information | Passenger/contact name, phone number, email address and contact preferences. | Communicating about requests, availability, changes, questions and customer service. |
| Transportation & Trip Information | Pickup location, healthcare destination, trip type, requested date and time, recurring-trip information and additional passenger information. | Reviewing the requested route, schedule, trip type and transportation availability. |
| Mobility / Transportation-Need Information | Patient weight, ambulatory status, wheelchair, stretcher, stair-assistance or other mobility information voluntarily provided for the trip. | Understanding which transportation option may be relevant to the request and whether the trip can be accommodated. |
| Communications | Messages, notes, call details, email content or information provided through WhatsApp or another communication channel. | Responding to questions and maintaining a record of transportation-related communications. |
| Website & Device Information | IP address, browser or device information, pages viewed, referring pages, approximate location derived from IP and cookie data, depending on the website tools enabled. | Website operation, security, diagnostics, analytics and performance improvement. |
Information We Ask You Not to Submit
Unless it is specifically necessary for arranging the requested transportation, please do not submit full medical records, detailed diagnoses, Social Security numbers, financial-account credentials, insurance-member identifiers, medical images, laboratory reports or other highly sensitive clinical information through a general website form, ordinary email or general messaging.
Information May Come Directly From You or Through Website Technology
Information You Provide Directly
We may receive information when you submit a ride request, complete a website form, call us, email us, contact us through WhatsApp, or otherwise communicate with our team.
Information Provided for Another Person
A family member, caregiver, facility representative or other authorized person may provide information when requesting a ride for a passenger. If you provide another person’s information, you should have appropriate authority or permission to provide it for the transportation request.
Information Collected Automatically
Our website, hosting environment and any enabled analytics or security tools may automatically receive technical information such as IP address, browser type, device information, timestamps, referring pages, pages viewed and similar website-use data.
Why We Process Personal Information
Depending on the interaction and applicable law, information may be used for purposes such as:
- Reviewing and responding to transportation inquiries.
- Evaluating requested transportation type and mobility needs.
- Reviewing pickup, destination, timing and trip requirements.
- Communicating about availability, pricing or ride details.
- Managing one-time or recurring transportation requests.
- Providing customer service and responding to questions.
- Maintaining operational and business records.
- Preventing misuse, spam, fraud or security incidents.
- Maintaining and improving website functionality.
- Complying with applicable legal, regulatory or safety obligations.
- Establishing, exercising or defending legal claims when necessary.
We aim to use personal information in ways reasonably related to the purposes described at the time it is collected, the services requested, or other purposes permitted by applicable law.
Transportation Details Can Reveal Sensitive Context
Some information used to arrange medical transportation can reveal or suggest health-related circumstances. For example, a wheelchair request, stretcher request, patient weight, mobility limitation or trip to a particular healthcare facility may reveal sensitive context even if no diagnosis is provided.
We ask users to provide only the information reasonably needed to evaluate or arrange transportation. Additional clinical details should not be submitted unless they are necessary for the transportation request and an appropriate communication method has been identified.
How We Approach Information Security
We use reasonable administrative, technical and organizational safeguards intended to reduce unauthorized access, misuse, alteration or disclosure of information.
No website, storage environment, email system or transmission method can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through ordinary communications.
Rights Depend on Where You Live and Which Laws Apply
Privacy rights vary by jurisdiction and may depend on legal applicability thresholds, exemptions, the nature of the processing and the information involved. We may need to verify your identity before responding to certain requests.
California Residents
When the California Consumer Privacy Act, as amended, applies to our processing, California residents may have rights that can include:
- Requesting information about personal information collected or processed.
- Requesting access to certain personal information.
- Requesting correction of inaccurate personal information.
- Requesting deletion, subject to legal exceptions.
- Opting out of certain sale or sharing practices when applicable.
- Limiting certain uses or disclosures of sensitive personal information when applicable.
- Exercising applicable rights without prohibited discrimination.
Montana Residents
When the Montana Consumer Data Privacy Act applies, Montana residents may have rights that can include:
- Confirming whether personal data is being processed.
- Accessing personal data.
- Correcting inaccuracies.
- Requesting deletion, subject to applicable exceptions.
- Obtaining a copy of certain personal data.
- Opting out of certain sale, targeted-advertising or profiling practices when applicable.
How to Submit a Privacy Request
You may contact us at info@nonemergencymedicalride.com or call 909-301-4850 . Please describe the privacy request and provide enough information for us to identify the relevant records and, when appropriate, verify the request.
If applicable law provides a right to appeal a decision concerning a privacy request, you may reply to our response and state that you wish to appeal the decision.
We Retain Information for Legitimate Operational and Legal Needs
We retain information for periods that are reasonably related to the purposes for which it was collected, including transportation requests, customer service, scheduling, recordkeeping, security, dispute resolution, legal obligations and business operations.
Retention periods can vary by category of information. When information is no longer reasonably needed, it may be deleted, de-identified, anonymized or retained as required or permitted by law.
Information About Minors
Our transportation services may involve a minor passenger, but ride requests for minors should be submitted by a parent, legal guardian or other appropriately authorized adult.
We do not intend the website to invite children to independently submit personal information for transportation. If you believe a child provided information without appropriate authorization, contact us so we can review the situation.
External Websites and Communication Platforms
Our website may link to third-party websites, maps, social-media platforms, communication tools or other services. Their privacy practices are governed by their own policies and are not controlled by this Privacy Policy.
If you communicate with us through a third-party platform, such as a social network or messaging service, that platform may independently collect or process information according to its own terms and privacy policy.
We May Update This Privacy Policy
We may update this Privacy Policy as our services, website, technology, business practices or legal requirements change. The “Last updated” date at the top of the page identifies the version currently posted.
When required by applicable law, material changes may be accompanied by additional notice or an opportunity to exercise applicable privacy choices.
Privacy Questions and Requests
For a question about this Privacy Policy or to submit a privacy request, contact:
Non Emergency Medical Ride LLC
Registered in Montana
Head office: Montana
California operation: Los Angeles County
Phone:
909-301-4850
Email:
info@nonemergencymedicalride.com
Privacy Policy FAQs
Direct answers about ride-request information, security, encryption and privacy requests.
What information does Non Emergency Medical Ride collect?
Depending on how you use the website or contact us, we may receive contact information, ride-request details, patient weight, mobility or transportation needs, pickup and healthcare destination information, requested date and time, additional-passenger information, messages you send us, and technical website information such as device or browser data.
Why do you collect patient weight and mobility information?
Patient weight and mobility information can be relevant to reviewing which transportation option may be appropriate for the requested trip and whether the requested transportation can be accommodated.
Is information sent through the website end-to-end encrypted?
The website should use HTTPS/TLS to encrypt information while it is transmitted between your browser and the website. Ordinary website-form and email workflows may be processed by servers and service providers, so we do not describe those communications as end-to-end encrypted unless a specific communication channel has been independently verified as such.
How can I request access, correction or deletion of my information?
You may contact Non Emergency Medical Ride LLC at info@nonemergencymedicalride.com or 909-301-4850. Rights and verification requirements depend on applicable law, where you live and the nature of the information or request.
Do California residents have additional privacy rights?
California residents may have rights under California privacy law when the law applies to the business and the processing involved. These can include rights concerning access or knowledge, correction, deletion, certain opt-outs, limiting certain uses of sensitive personal information, and non-discrimination.
Do Montana residents have privacy rights?
Montana residents may have rights under the Montana Consumer Data Privacy Act when that law applies, including rights concerning access, correction, deletion, obtaining a copy of personal data and certain opt-outs.
How long do you keep information?
Information is retained only for as long as reasonably needed for transportation requests, customer service, operational, security, recordkeeping or legal purposes, after which it may be deleted, de-identified or otherwise handled according to applicable requirements.
Who can I contact with a privacy question?
Contact Non Emergency Medical Ride LLC at info@nonemergencymedicalride.com or call 909-301-4850.
Contact Non Emergency Medical Ride LLC
For privacy questions, contact our team directly. If you are ready to request scheduled medical transportation in Los Angeles County, use the ride-request page.