Accessibility Statement
Non Emergency Medical Ride LLC is committed to making information about our non-emergency medical transportation services easier to access for people with disabilities, older adults, caregivers and other website visitors. We work to improve the accessibility and usability of our website and provide alternative ways to request transportation when a digital barrier prevents someone from using an online feature.
Keyboard Access
We work to support navigation and interaction without requiring a mouse.
Assistive Technology
We aim for semantic structure and content that works with common screen readers.
Readable Design
We work to maintain clear contrast, readable typography and responsive layouts.
Alternative Contact
If an online feature is inaccessible, you can call, email or use WhatsApp.
Access to Transportation Information Should Not Depend on How Someone Uses the Web
Non Emergency Medical Ride LLC serves people whose transportation needs may include disability, age-related mobility changes, wheelchair use, stretcher transportation, stair access, recurring medical treatment or caregiver coordination. Website accessibility is therefore directly connected to our ability to communicate transportation information clearly.
We work to make our digital content usable by a broad range of visitors, including people who use screen readers, keyboard-only navigation, magnification, voice input or other assistive technology.
We also recognize that no website is perfect for every user. If a digital barrier prevents access to information or a ride request, we offer alternative contact channels so the visitor can still communicate with our team.
We Work Toward Recognized Web Accessibility Principles
Our accessibility work is guided by widely recognized web accessibility practices, including principles reflected in the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably applicable to our website and the technologies we control.
Our practical goal is to make important transportation information, navigation, forms and contact methods perceivable, operable, understandable and robust for as many users as possible.
Accessibility Measures Built Into the Website Experience
Keyboard Navigation
We work to keep links, buttons, forms and interactive controls reachable and usable without a mouse.
Semantic Structure
We use headings, labels, lists and meaningful HTML structure so content can be interpreted more clearly by assistive technologies.
Readable Content
We aim for readable text sizing, clear hierarchy, descriptive link text and content that can reflow across different screen sizes.
Color & Contrast
We work to maintain sufficient contrast and avoid relying only on color to communicate important information.
Form Labels & Instructions
Ride-request and inquiry fields are intended to include visible labels, meaningful names, required-field indicators and understandable instructions.
Multiple Contact Methods
Visitors can use the website, telephone, email or WhatsApp when one channel is difficult or inaccessible.
Accessible Alternatives for Requesting Non-Emergency Medical Transportation
Our online ride-request forms may ask for transportation-related information such as passenger/contact name, phone number, patient weight, pickup location, healthcare destination, transportation needed, trip type, requested date and time, additional passenger information and trip notes.
We work to make these forms understandable and operable with standard keyboard and assistive-technology workflows. If a visitor cannot complete the form because of an accessibility barrier, they do not have to use the website form.
Digital Accessibility Supports a Transportation Service Built Around Mobility Needs
Our accessibility commitment is related to the type of transportation information people need to understand before a ride. Passengers may request ambulatory, wheelchair, stretcher, senior, stair-assistance or other scheduled non-emergency medical transportation depending on the trip and current mobility.
Accessible digital information can help passengers and caregivers understand what information to provide, compare transportation options and communicate mobility or access details before a trip.
Website accessibility does not itself determine whether a specific transportation request can be accommodated. Transportation remains subject to trip details, passenger mobility, equipment, route, vehicle capacity and availability.
We Aim to Support Current, Commonly Used Technology
Our website is intended to work with current versions of commonly used browsers, mobile devices and assistive technologies. Accessibility can vary based on browser version, operating system, device settings, screen reader, browser extensions and other software.
Users generally receive the best experience when using an up-to-date browser and current assistive technology.
If a particular combination causes a problem, contact us with the page URL, device, browser and assistive technology details. That information can help us reproduce and investigate the issue.
Some Accessibility Barriers May Come From Technology We Do Not Fully Control
Our website may use or link to third-party technologies such as maps, social-media platforms, embedded media, analytics, external booking tools or other services.
Those services are controlled by their own providers, and we may not be able to directly correct every accessibility issue within third-party content or interfaces.
Tell Us About an Accessibility Barrier
We welcome feedback about accessibility problems on our website. If you encounter a barrier, please tell us what happened.
Helpful details can include:
- The URL or page where the issue occurred.
- What you were trying to do.
- A description of the accessibility barrier.
- The browser and device you were using.
- The screen reader or other assistive technology, if applicable.
- An alternative format or method that would help you access the information.
You do not need to provide disability or medical information that is unnecessary to explain the website accessibility problem.
Our Goal Is to Understand the Barrier and Provide a Practical Alternative
When we receive an accessibility report, we may review the affected page or function, try to reproduce the issue and determine whether a website update or an alternative method of access is appropriate.
For urgent transportation-related needs, the most practical response may be to help the visitor complete the request by phone, email or another accessible communication method while the digital issue is being reviewed.
Response times can vary depending on the issue, the technology involved and whether a third-party provider controls the affected component.
Accessibility Is an Ongoing Process
Website content, browsers, devices, assistive technologies, plugins and service integrations change over time. We therefore treat accessibility as ongoing maintenance rather than a one-time checklist.
As pages and features are added or revised, we aim to review important accessibility considerations such as semantic structure, keyboard operation, visible focus, readable text, color contrast, alternative text, form labels, error messaging, responsive behavior and meaningful links.
User feedback is an important part of identifying barriers that automated testing or internal review may not reveal.
Accessibility Assistance and Feedback
Contact:
Non Emergency Medical Ride LLC
Registered in Montana
Head office: Montana
California operation: Los Angeles County
Phone:
909-301-4850
Email:
info@nonemergencymedicalride.com
You can also review our Privacy Policy and Terms of Service.
Accessibility Statement FAQs
Direct answers about website accessibility, WCAG goals, alternative ride-request methods, assistive technology and accessibility feedback.
What is Non Emergency Medical Ride doing to improve website accessibility?
We work to improve keyboard navigation, readable text, color contrast, labels for forms, descriptive alternative text for meaningful images, heading structure, link clarity, responsive layouts and compatibility with common assistive technologies. Accessibility is an ongoing process rather than a one-time project.
Do you guarantee that every part of the website fully conforms to WCAG?
No. We aim to follow recognized accessibility principles, including WCAG 2.2 Level AA where reasonably applicable, but we do not claim independent certification or perfect conformance across every page, device, browser, plugin or third-party service.
What if I cannot use the online ride request form?
Call 909-301-4850, email info@nonemergencymedicalride.com, or contact us through WhatsApp. We can provide an alternative way to communicate the transportation request.
Can I request an accessibility accommodation for the website or booking process?
Yes. Contact us and explain the barrier or accommodation you need. We will review the request and try to provide a reasonable alternative method of accessing the information or requesting transportation.
Does this accessibility statement apply to third-party websites or tools?
No. Third-party platforms, maps, embedded services, social networks and other external tools are controlled by their own providers. We may not be able to modify every accessibility issue within third-party content.
How do I report an accessibility problem?
Email info@nonemergencymedicalride.com or call 909-301-4850. If possible, include the page URL, a description of the problem, the device or browser you were using, and the assistive technology involved.
Does the California operation serve Los Angeles County?
Yes. Non Emergency Medical Ride LLC is registered and headquartered in Montana and also operates a California base serving Los Angeles County.
Can a family member or caregiver help request a ride?
Yes. A family member, caregiver or other authorized person may help submit a transportation request for the passenger and can contact us directly if the website presents an accessibility barrier.
Is this an emergency medical transportation service?
No. Non Emergency Medical Ride provides scheduled non-emergency medical transportation. If someone is experiencing a medical emergency, call 911.
Need Help Requesting a Medical Ride?
If the online form is difficult to use, call or email us. We can provide an alternative way to communicate a non-emergency medical transportation request for Los Angeles County.